F.A.Q

Placing an Order

All orders are subjected to availability. In the event item is out of stock, We will inform you asap to exchange other colour / item or refund to you.

Shipping

Order will be dispatch to courier company within 1 to 2 working day once order confirmed. Once order dispatched you will receive it within 1-3 working days. Customer may check their order status from the tracking no provided.

Please ensure that your shipping address is correct to avoid missing item or delay.  If you've submitted the wrong shipment address , please inform us asap. We will not be able to make any changes once the item had been dispatched. Redeliver charge will be bear by customer.

Currently only taking Singapore order

Shipping Rate

Delivery is by 3rd party courier company. Delivery charge is base on item weight/size, not by per trip. 

Shipping Rate will be auto calculated during checkout. 
From $4 / $7 / $10 / $30 (bulk/bulky item)

Enjoy Free Courier Delivery $200 above.

We also provide Express delivery (same day) $25~$30.
Customer may also opt for self collection too to save courier fee.

Delivery Time/Date

Deliver time is based on delivery guy routine. In the event delivery fail, they will attempt redeliver. 

If you have any questions about delivery, please contact Qxpress Courier Company Customer Service Center @ 6661 9100 with your tracking no starting w the SG behind the link eg. SG831234

Cancelling an Order

Once order confirmed no cancellation allowed. If you wish to change to other item you may do so before item dispatch, once item dispatched to courier company no changing allowed. 

Sale / Clearance Items

There will be strictly no return, exchanges for items which are under clearance /sale unless otherwise stated. 

Refund Policy

All Item sold are not refundable. 

Exchange Policy

If you wish to exchange , please bring the item to our warehouse for 1 time 1to1 exchange , within 7 days of purchase.

Merchandise should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Ezclicksg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return

Product Photo

Product colour may slightly vary due to photographic lighting sources or your monitor settings , the actual colours may be slighty different from the picture.

Measurement is provided by supplier measure by hand , measure may be vary +/- 1%-2% 

User Account

By using this website, you consent to us:

Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.

Contacting you by email or sms / whatsapp in relation of your order or made an enquiry.